FAQ


So you've found Malamute Mania and you're ready to shop, however you have some questions. Let us see if we can answer them for you.

What are the shipping times for your products?
For some products, our business partners ship directly to you to reduce shipping times. Most countries will receive goods in 10 to 25 days with tracking advice. Some countries and items are 10 to 45 days. This also allows us to offer free shipping on most of our products.

Other items such as decals and t-shirts, shipping costs will apply at checkout.

How do I know what size to order in apparel items?
All products requiring measurements will have size charts on the listing for your convenience.

How will I know my order has been received and dispatched?
Communication is part of our business. We will email you at every step of the way to advise we have your order and it is being processed, and again when it has been shipped.

Can I get a refund if I don't receive or like my product choice?

Reasons for refund may be:

  • Manufacturer fault
  • Product did not arrive

Refunds are not available:

  • If you change your mind or choose the incorrect size.
  • If it is more than 14 days since your product arrived.

If you have a concern about a delivery or a product you have received (or not received), CONTACT us. We will always do our best to help.

Privacy
Your details are only used for the purpose of your order and our newsletter. We do not provide your details to others. You can opt out of our follow up information at any time.

What if I need to contact you?
You can contact us HERE or directly via email malamutemania@gmail.com. We will endeavour to reply as soon as possible and always under 24 hours.